Shipping

For logistical reasons, some items in the same order may be shipped separately, meaning you may receive your products in multiple packages. To ensure accurate and timely delivery, please double-check and provide the correct shipping address during checkout.

Please note that we are not responsible for lost packages due to incomplete or incorrect addresses provided by the customer. It is essential to verify your delivery details to avoid any shipping issues. At checkout, you will have the option to choose your shipping method, including the free shipping option, which means the product will be shipped from a supplier outside the country.

Once your order has been processed, we will generate a tracking number and send it to you via a shipping confirmation email. If you do not receive your tracking number within 5 business days, please contact us via email at info@rualondon.com, including your order number.

We strive to deliver your orders as quickly as possible; however, unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, strikes in air and ground transportation, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

Rest assured that we are committed to meeting or exceeding your delivery expectations. Our team will always do its best to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our shipping process, please feel free to contact us at the following address and phone number:

Phone Number: (We currently do not offer phone customer service)
Email: info@rualondon.com