Return Policy
We want you to be completely satisfied with your purchase! If you're not happy with your order, you can return the item under the following conditions:
Return Conditions:
- You have 14 days to return an item from the date you received your order.
- The product must be unused, in the same condition that you received it, and in its original packaging.
- Returns must include a valid receipt or order confirmation.
How to Make a Return:
- Contact our customer service at [your email address] to request a return.
- Send the item back to our return address: [your return address].
- Once we receive your return, we will process the refund to your original payment method.
Please Note:
- Return shipping costs are the responsibility of the customer.
- If the item is defective or incorrect, we will cover the return shipping and offer a full refund or exchange.
Exclusions:
- Customized or worn items cannot be returned.
We do our best to ensure that every customer is satisfied with their purchase. If you have any questions, feel free to contact our customer service.
About Rua London
Rua London is a registered business specializing in e-commerce, offering carefully selected products to customers in the United Kingdom. We operate under a dropshipping model, collaborating with suppliers to deliver products directly to our customers.
To ensure a secure shopping experience, we provide:
✔️ Clear terms and return policies
✔️ Secure payment solutions through our payment providers
✔️ Customer support to assist with any questions or concerns
Company Information:
📌 Company Name: Qunja AB
📌 Company Registration Number: 5593412785
📌 Registered Address: Johannesbäcksgatan 95a
📌 Contact: Info@rualondon.com
Rua London complies with all applicable e-commerce regulations and continuously works to enhance the customer experience. We encourage all customers to review our terms and conditions before making a purchase for full transparency.
